Stafford office
New Beacon BuildingBeaconside Business VillageWeston RoadStafford ST18 0BF- Main phone
- 01785 748259
- Homecare phone
- 01785 822550
ST16ST17ST18
Coverage includes ST18 for Derrington and Haughton.
For families
Start with the postcode, then the care need.
Families should not have to choose between Stafford, Burslem, homecare and agency contacts before knowing who can help. The route starts with area and care need.
Coverage
Published ST postcode areas, split by office.
The published coverage list gives families a simple starting point before they call.
Burslem office, Stoke-on-Trent
The Angel Building12 Westport RoadBurslem, Stoke-on-TrentStaffordshire ST6 4AW- Main phone
- 01782 757606
- Homecare phone
- 01782 757607
ST1ST3ST4ST6ST10ST11
Coverage includes Stoke-on-Trent and nearby Staffordshire postcodes.
What happens next
A practical family journey, not a long site menu.
| Stage | What families need | How the office can handle it |
|---|---|---|
| First call | Confirm postcode, broad care need and best contact route. | Route the enquiry to Stafford or Burslem rather than one shared inbox. |
| Care planning | Talk through routines, mobility, medication prompts, meals and home help. | Build the visit plan around the office and community carer team covering that area. |
| Ongoing support | Use feedback early if something needs changing. | Managers work in the office and out in the community managing care teams. |
Family enquiry
Ask for care without needing the perfect wording.
The enquiry form asks for the postcode, who care is for, and what would help at home.